Terms & Conditions

"Service" means KARVE classes, the studio and our website. "Company" means Alf Mile Co. "Packages" means class credits and memberships. "JoinIn2" is our third-party booking platform. "KARVE REWARDS" means our members' programme, and "Programme Details" means the tiers, milestones, rewards and periods published at karve.sa/rewards and shown on your card.

You must be 18 or older to create or manage an account, and no more than one account per person. A 16- or 17-year-old may take a class with the consent of her parent or legal guardian, in whose name the account is held and who makes the booking and payment. The account holder is responsible for keeping the login secure. You confirm you're medically fit to take part and will let an instructor know of any condition that may affect your participation.

Prices are in SAR and include VAT. Packages are valid for a set period from purchase. Cancel or reschedule at least 12 hours before class at no charge; late cancellations and no-shows forfeit the class credit.

Annual memberships (Maintain, Define) deliver their classes in monthly cycles; unused classes in a cycle do not carry over. A membership may be frozen for the number of times and days stated on the membership at purchase, arranged with the front desk; the membership end date moves by the frozen days.

KARVE REWARDS is our members' programme. It is free, there is nothing to sign up for, and you join automatically once you have bought from us. Membership is personal to you, is limited to one membership per person, and is held in the same name as your KARVE account.

Using KARVE REWARDS — asking for a reward, using one, opening your card, or adding your card to your phone — means you accept these terms together with the Programme Details, which form part of them. The Programme Details set out the current tiers, milestones, rewards and the periods they run for; they are published at karve.sa/rewards and shown on your own card.

The programme runs in stages and is kept under review. Rewards, tiers and features may reach some members before others, and we may make a reward available to a group of members for a period in order to see how it works. No part of the programme is a prize, a competition or a draw.

Your tier is read from what you have spent with us over the previous twelve months, and is recalculated each night. Your milestones count the classes you have taken with us and, once reached, they stay reached. The bar that sets each tier, and the reward attached to each milestone, are set out in the Programme Details and shown on your card.

Rewards are granted by us and held in your name. They are not points, they carry no monetary value, they are not part of the price of anything you have bought, and they cannot be exchanged for cash, credit, a refund or a discount, sold, or moved to another person's membership. The one exception is a complimentary class, which is yours either to use yourself or to give to a guest you name when you ask for it.

When a friend you gave a complimentary class to joins KARVE, a complimentary class comes back to you. To qualify, your friend must be new to KARVE (someone who has never bought from us under any account, as shown by our records, including her mobile number and email); she must attend the class on your pass; and her first purchase, made within 30 days of that class, must be worth 600 SAR or more. Complimentary, gift and single drop-in classes do not count. One class comes back for each new client, once; if more than one member brought the same friend, it comes back to the member whose pass she attended on. The class that comes back is a complimentary class like any other: it is subject to availability, it runs for the period shown on your card, and it is yours to use yourself or to give to another guest. Whether a friend qualifies is decided on our records. We may limit how many classes come back to one member, and we may change, pause or end this offer at any time; a class that has already come back to you stays yours to use. We may withhold or withdraw a class that comes back through a referral to yourself, duplicate or false details, or any other misuse of the programme.

Every reward runs for a limited period: quarterly rewards to the end of the quarter, annual rewards to the end of the year, and a milestone reward for the window set out in the Programme Details. The date a reward runs out is shown on your card, and we email you before it does, while there is still time to use it. Unused rewards are not carried forward, exchanged or paid out, and a reward that has run out cannot be reinstated.

Rewards depend on availability. You ask for a reward from your card or at the desk and we arrange it: the reward is held in your name from the moment you ask, and counts as used only once the class, session or item has actually been arranged. A reward you asked for in time does not run out while it is waiting on us. If we cannot arrange it, the reward returns to you.

If a purchase that earned a tier, a milestone or a reward is later refunded, cancelled or reversed, we may recalculate your standing in the programme and withdraw any reward arising from it that you have not yet used.

Your card link and your member code identify you. Keep them to yourself: anyone holding them can see your card, and we may treat a request made through them as made by you. Tell us straight away if you think someone else has your link and we will issue you a new one.

When you give a guest a complimentary class you confirm that you have her permission to give us her name, mobile number and email, and that she is content for us to contact her about the class. If she later joins KARVE, we will tell you that she has joined, by her first name; we never tell you what she bought. We contact her about that booking, and we ask for her own permission before we send her anything else. Your guest trains on the same terms as anyone else: she meets the same age and health conditions, and she completes the studio's waiver before her first class. A complimentary class cannot be used to reduce the price of, or extend, anything you have bought.

We may change how the programme works — the tiers, the milestones, the rewards, and the periods they run for — or close the programme, at any time. Where a change reduces what you can earn or hold, we will publish it in the Programme Details before it takes effect; and if we close the programme we will give you a reasonable period to use the rewards you already hold.

We may suspend or end a membership, and withdraw the rewards held under it, where a membership is used dishonestly, where rewards are sold or traded, where an account is shared or duplicated, or where these terms are broken. Where a reward has been granted in error, or through a fault in our systems, we may correct it.

If you close your KARVE account, or ask us to take you out of the programme, your tier, your class count and any rewards you hold end with it. Stopping the programme's messages is a separate thing and costs you nothing: your tier, your classes and your rewards all stay as they are.

The programme is provided as it stands. To the extent permitted by law, we are not liable for a reward we cannot provide, for a class that is full, or for any interruption to your card, your wallet pass or our systems, and our liability in connection with the programme is limited as set out in these terms.

Please treat the team, other members and the space with respect, follow studio and hygiene rules, and arrive on time. Alcohol and illegal substances are not permitted. You're responsible for your own belongings.

The KARVE name, branding and content are protected and may not be reproduced or used without our written permission.

We use JoinIn2 for bookings and Google services such as Analytics and reCAPTCHA. We're not responsible for the content or practices of third-party sites we link to.

Exercise carries inherent risks, which you acknowledge by taking part. The service is provided "as is" and we make no guarantees as to specific fitness results. To the extent permitted by law, our liability is limited.

You agree to indemnify the Company against claims and losses arising from your breach of these terms, your misuse of the service, or your breach of applicable law. This does not extend to anything caused by our own negligence or breach.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and any disputes fall under the exclusive jurisdiction of the Saudi courts.

These terms are published in Arabic and English; if the two differ, the Arabic text prevails.

Questions about these terms? Email Karve@alfmile.co or call +966 50 800 2291.