KARVE REWARDS runs on information we already hold: your account and booking records, what you have bought, the classes you have taken, and the rewards you have been given and used. From those we work out your tier and your milestones automatically, each night. We do this to run a programme you are a member of, and because we have a legitimate interest in recognising and keeping our members. You can object at any time and we will take you out of the programme.
Your card reaches you as a private link. We record when a programme email is delivered and opened, and whether a link in it was followed, so that we can tell which of our messages are useful and stop sending the ones that are not. You can stop the programme's messages from your card at any time without losing your tier, your classes or any reward you hold.
If you add your card to Apple Wallet or Google Wallet, the pass carries your first name, your tier, your class count and your member code, and we update it when they change. Apple and Google handle the pass on your device under their own terms; they do not receive your booking history.
The studio screen shows first names only, and only when a member reaches a milestone. You can hide yourself from it, from your card.
When a member gives a guest a complimentary class, she gives us the guest's name, mobile number and email. We use those details to make that booking and to contact the guest about it, and we treat the guest as not having agreed to marketing until she tells us otherwise herself. A guest may ask us to delete her details at any time using the contact details below, and we remove them once there is no longer a booking to make with them.
We keep programme records for as long as you are a member, and for the period we are required to keep our business records. Reward and membership records form part of those records.