Terms & Conditions

1. Introduction

Welcome to KARVE KSA. These Terms and Conditions (“Terms”) govern your access to and use of the KARVE KSA mobile application, website, and any related services (collectively, the “Service”). The Service is operated by ALF MILE Co. (“the Company”, “we”, “us”, or “our”), a Saudi Arabian company (CR: 4030501656) with its registered address at Midtown Plaza, Prince Sultan Road, Ar-Rawdah, Jeddah 23435, Kingdom of Saudi Arabia. ALF MILE Co. is the official licensee of Karve International for operating KARVE Pilates studios in Saudi Arabia. By accessing or using our Service, you (“User” or “you”) agree to be bound by these Terms. If you do not agree, you must refrain from using the Service.

Note: These Terms are provided in both English and Arabic. In case of any discrepancy between the two versions, the Arabic version shall prevail to the extent permitted by law.

2. Definitions

For clarity in these Terms, the following definitions apply:

• Service: Refers to the KARVE KSA services, including our website, mobile applications, class booking platform, and any content, features, or services offered through them.
• User or you: Means any individual accessing or using the Service, whether to browse information, create an account, or book classes.
• Company (we, us, or our): Refers to ALF MILE Co., the operator of KARVE KSA.
• KARVE KSA: Refers to the KARVE Pilates studio services provided in Saudi Arabia by ALF MILE Co. under license from Karve International.
• Packages: Refers to the purchase options for classes, including single session bookings, multi-class packs, and membership plans (e.g., monthly or annual subscriptions).
• JoinIn2: Refers to the third-party platform (In2 LLC’s software, branded as JoinIn2) that we use to manage class bookings, memberships, and related operations. JoinIn2 and other service providers are considered “Third-Party Service Providers” under these Terms.

3. User Accounts & Eligibility

3.1 Account Creation

To access certain features of the Service (such as booking classes or purchasing packages), you may need to create an account. You must provide accurate, current, and complete information during registration, including your name, valid email, phone number, and any other required details. You are responsible for keeping your account information updated. Each user should have only one account, and accounts are non-transferable.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You agree not to share your username or password with others. If you suspect any unauthorized use of your account or a security breach, you must notify us immediately. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 Eligibility

Our services are intended for individuals who are 18 years of age or older. By creating an account or booking a class, you represent that you are at least 18 years old. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian. We reserve the right to request proof of age or parental consent at any time. We do not knowingly permit account creation by persons under 13 years of age; if we become aware that a child under 13 has provided personal information without verifiable parental consent, we will delete such information (see our Privacy Policy for more details).

3.4 Health and Fitness Capacity

By using our Service and attending KARVE classes, you confirm that you are in suitable physical condition to participate in strenuous exercise. You should consult a physician before beginning any new fitness program, especially if you have any medical condition, pregnancy, or injury. You agree to inform our instructors of any relevant health issues or physical limitations before class. We reserve the right to refuse or terminate your participation in a class if we, in our sole discretion, believe that doing so is necessary for your safety or the safety of others.

4. Class Bookings and Packages

4.1 Purchases and Payments

KARVE KSA offers various Packages for attending classes, including single session bookings, class packs (bundles of multiple classes), and time-based memberships (e.g., unlimited monthly or annual plans). All prices for Packages are stated in Saudi Arabian Riyals (SAR) and include any applicable taxes (including VAT) as required by Saudi law. Payment is due at the time of purchase. Payments are processed securely through our approved third-party payment processors. We do not store full payment card details on our own servers; any payment information you provide for online purchases is handled by our payment service provider in compliance with security standards. By making a purchase, you authorize us or our payment processor to charge the specified amount to your chosen payment method.

4.2 Package Activation and Validity

Unless otherwise specified, class Packages (including memberships or packs) activate on the date of your first booking or class attendance after purchase (or on the purchase date if you choose to start immediately). Each Package may have an expiration period or validity window (for example, a 6-class pack may be valid for 30 days, 12 classes for 60 days, etc., and memberships run for their stated term). The exact validity period and terms for each Package will be shown at the time of purchase. It is your responsibility to use your classes before they expire. Unused sessions or credits after the expiration date will be forfeited and cannot be refunded or carried over, except at our discretion where required by law.

4.3 Booking Classes

Once you have an active Package or membership, you may book classes through our app or website (which uses the JoinIn2 platform). Class bookings are subject to availability and on a first-come, first-served basis. Some membership plans (especially unlimited memberships) may have usage limitations such as a maximum of one class per day per user. You agree not to attempt to book more than the allowed number of classes with a single membership in a day or use multiple accounts to circumvent this rule. We reserve the right to cancel any bookings that violate these Terms or to suspend your account for abuse of the booking system.

4.4 Cancellation Policy

We understand plans can change. You may cancel a booked class through the app/website, provided you do so within the allowed cancellation window. The standard cancellation cutoff is 12 hours before the class start time (unless a different window is specified for a particular class or Package). If you cancel a class at least 12 hours in advance, the session will be credited back to your account (for class pack users) or will not count against your usage (for unlimited members), and no fee will apply.

• Late Cancellations/No-Shows: If you cancel less than 12 hours before the class, or fail to attend (no-show), it is considered a “Late Cancellation/No-Show.” In such cases, Package holders (class pack) will lose that session credit as if it were used. Unlimited membership holders may be charged a late cancellation fee (e.g., SAR 100) or face a restriction (such as loss of advance booking privileges for a period), as per our studio policy. Any applicable fee will be charged to your stored payment method or will be required to be paid before your next class. We will communicate the exact late cancellation penalty on our platform or in your membership agreement. Repeated no-shows or late cancellations may result in suspension or termination of booking privileges.

4.5 Studio Cancellations

Occasionally, KARVE KSA may need to cancel or reschedule a class (for example, due to instructor unavailability or other unforeseen circumstances). If we cancel a class you’ve booked, we will notify you as soon as possible via the contact information on your account (such as push notification, SMS, or email). In the event that we cancel a class, the session will be credited back to you (for class packs) or will not count towards your membership usage, and no fees will be charged. If a class is rescheduled, we will offer you the option to transfer your booking to the new time or to cancel without penalty.

4.6 No Resale or Transfer of Packages

Packages and memberships purchased are personal to you. They may not be sold, transferred, or shared with any other person, unless expressly permitted by us. Any attempt to transfer or share membership credentials or benefits may result in cancellation of the remaining Package without refund and/or termination of your account.

4.7 Refund Policy

All sales of Packages and memberships are final. We generally do not offer refunds for unused or partially used Packages, or for missed classes, except as required by Saudi Arabian law or in cases of serious extenuating circumstances (at our sole discretion). For example, if you have a medical issue that prevents you from using your remaining classes and can provide a doctor’s note, we may consider extensions or credits. Any refund or credit, if issued, will be processed according to the original payment method when possible. This Refund Policy does not affect your rights under applicable consumer protection laws.

5. User Conduct and Studio Rules

We strive to provide a welcoming, safe, and professional environment at KARVE KSA. By using our Service and attending classes, you agree to the following:

• Respectful Behavior: You will conduct yourself respectfully toward instructors, staff, and other clients. Any form of harassment, abusive language, inappropriate behavior, or violence will not be tolerated and may result in immediate expulsion from a class and/or termination of your membership without refund.
• Facility Rules: You agree to follow all studio rules and guidelines as communicated by KARVE staff or posted at the facility. This includes policies on appropriate attire (e.g., grip socks may be required for Pilates classes), hygiene (using towels, wiping down equipment), and any safety instructions. You must not use equipment without proper instruction or in a manner not intended.
• No Alcohol or Illegal Substances: You must not attend class under the influence of alcohol or any illegal substances. We reserve the right to refuse entry if we suspect you are under the influence for your safety and the safety of others. Similarly, you may not bring any illegal substances or dangerous items into the studio.
• Personal Belongings: You are responsible for your personal belongings at the studio. We advise you not to bring valuables. While we may provide lockers or cubbies for convenience, KARVE KSA and ALF MILE Co. are not liable for any loss, theft, or damage to your personal items while on our premises.
• Photography & Recording: For the privacy and comfort of all clients, you should obtain permission before photographing or recording any part of a class or the studio that includes other clients or staff. We may occasionally photograph or video record classes for marketing purposes, but we will do so in accordance with our Privacy Policy and will seek consent where necessary. If you do not wish to be photographed or recorded, please inform us or the instructor.

We reserve the right to deny service or remove anyone from a class or the premises if they violate these conduct rules or pose a risk to themselves or others.

6. Intellectual Property

All content and materials provided through the Service or displayed at the KARVE KSA studio – including but not limited to text, graphics, logos, images, videos, class descriptions, software, and the overall look and feel of our app/website – are the intellectual property of ALF MILE Co., Karve International Ltd., or our licensors and partners. This includes the “KARVE” name, logos, and related trademarks, which are trademarks/service marks owned by Karve International and used under license by ALF MILE Co. in Saudi Arabia.

You are not granted any rights to use or reproduce any of our intellectual property except for the limited purpose of using the Service in accordance with these Terms. You may not copy, distribute, publicly display, perform, publish, upload, license, create derivative works from, or otherwise exploit any portion of the Service content without our prior written consent.

Any unauthorized use of our intellectual property or the Service content is strictly prohibited and may result in termination of your rights to use the Service and/or legal action. If you wish to use any content from our website or materials (for example, for press or review purposes), please contact us for permission.

7. Third-Party Services and Links

7.1 JoinIn2 Platform

Our booking and membership system is powered by a third-party service provider, JoinIn2. When you use our app or website to manage your account or schedule, you are interacting with software provided by JoinIn2 on our behalf. JoinIn2 operates under contract with us and is required to protect your data and privacy (see Privacy Policy for details on data handling). However, you acknowledge that certain features or functionalities might be subject to JoinIn2’s terms of service or usage policies. We strive to ensure a seamless experience, but if you encounter any technical issues with the booking platform, please notify us and we will coordinate with the provider to address them.

7.2 Other Third-Party Providers

We may also utilize other third-party services for payments (e.g., payment gateways), analytics (e.g., Google Analytics), or security (e.g., Google reCAPTCHA for form protection). These providers may have their own terms and privacy policies that govern their services. For example, our website is protected by Google reCAPTCHA to prevent spam, and by using the contact forms you agree to Google’s Terms of Service and Privacy Policy for that service. While using the Service, you agree to comply with any relevant third-party terms of use. We are not responsible for services provided by third parties, but we select reputable providers and aim to ensure they meet legal and security standards.

7.3 External Links

Our website or communications may contain links to third-party websites or resources (for example, an article about KARVE or our social media pages on Instagram/Facebook). These links are provided for your convenience and reference only. We do not have control over the content, policies, or practices of these third-party sites, and inclusion of a link does not imply endorsement by us. If you choose to visit or engage with any third-party links, you do so at your own risk. We encourage you to read the terms and privacy policies of any third-party websites or services that you visit.

8. Limitation of Liability

8.1 Inherent Risks

You understand that participation in fitness classes, including KARVE’s Pilates-based workouts, involves inherent risks of injury or discomfort. By using our Service and attending classes, you voluntarily assume all associated risks. We strongly advise that you follow the instruction of our trainers and listen to your body to avoid injuries.

8.2 Waiver of Liability

To the fullest extent permitted by applicable law of Saudi Arabia, the Company (ALF MILE Co., KARVE KSA), its affiliates, officers, employees, instructors, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use of the Service or participation in any class. This includes, without limitation, personal injuries, property damage, lost data, lost profits, or other losses, even if we have been advised of the possibility of such damages. In particular, we are not responsible for any injuries or health conditions that may result from participating in our fitness classes or using our facilities, except to the extent such injury is caused by our gross negligence or willful misconduct.

8.3 No Warranty

The Service and all information and content provided through it are offered on an “as is” and “as available” basis, without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or secure. While we strive for high quality and safety, we make no guarantees about any specific results from our fitness program or that our classes will meet your expectations. All implied warranties (including any implied warranties of fitness for a particular purpose, merchantability, and non-infringement) are hereby disclaimed to the maximum extent permitted by law.

8.4 Maximum Liability

Notwithstanding any other provision of these Terms, if we are found liable to you for any claim or cause arising from the Service, our total liability to you (including attorney’s fees, if awarded) shall not exceed the amount you have paid us in the past six (6) months for the Service (for example, in membership fees or class purchases) or, if greater, the minimum amount permitted under Saudi law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

9. Indemnification

You agree to indemnify and hold harmless the Company (ALF MILE Co. and KARVE KSA) and its affiliates, officers, employees, instructors, partners, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and court costs) arising out of or in any way connected with: (a) your access to or use of the Service (including your attendance at any KARVE class or presence at our studio), (b) your violation of any of these Terms or of any law or regulation, (c) your negligence or misconduct at the studio or in connection with our services, or (d) any infringement by you of any intellectual property or other rights of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with such defense. This provision shall remain in effect even after your account is terminated or your use of the Service ends.

10. Modifications to Terms

The Company may occasionally update or modify these Terms. If a change is material, we will make reasonable efforts to notify users (for example, by posting a notice on our website or within the app, or via email notification to account holders). Changes will not apply retroactively; they will become effective upon posting the revised Terms (or as otherwise indicated at the time of posting). Your continued use of the Service after the updated Terms are posted constitutes your acceptance of the changes. It is your responsibility to review the Terms periodically for any updates. If you do not agree to a change, you should stop using the Service and, if applicable, cancel any memberships or Packages (subject to any obligations or limited rights under the prior Terms).

These Terms (and any additional terms we provide for specific services) constitute the entire agreement between you and us regarding your use of KARVE KSA’s Service, superseding any prior agreements or understandings (whether oral or written) relating to the same subject matter. In the event that any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remainder of the Terms will remain in full force and effect.

11. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by the laws and regulations of the Kingdom of Saudi Arabia, including the Saudi E-Commerce Law and consumer protection regulations applicable to our services. You agree that the courts of Saudi Arabia shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Terms or your use of the Service. We and you each consent to the jurisdiction of such courts and waive any objections to venue or inconvenient forum.

In case of any dispute, we encourage you to contact us first to attempt to resolve the matter amicably. We will do our best to address your concerns or issues. Nothing in this section prevents either party from seeking injunctive or urgent legal relief in cases of potential irreparable harm.

12. Contact Information

If you have any questions, concerns, or feedback about these Terms & Conditions, please feel free to contact us:

• Company: ALF MILE Co. (Operator of KARVE KSA)
• Address: Midtown Plaza, Prince Sultan Road, Ar-Rawdah District, Jeddah 23435, Kingdom of Saudi Arabia
• Email: [email protected]
• Phone: +966 50 800 2291 (for customer support inquiries)

We value your experience at KARVE KSA. Thank you for reading our Terms and for being a part of our community. By clicking “Accept” or by using our Service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy (detailed below). We wish you a rewarding and safe fitness journey with us!